Quick answers about our treats, ordering and local pickup. Still have a question? Email orders@dogzillatreats.ca.
Our treats
What is in a bag of Dogzilla treats?
Each variety contains one ingredient: the meat or organ named on the bag. Our treats are freeze-dried in small batches in Merlin, Ontario, with no fillers, grains, artificial flavours or preservatives. Check the individual product page for its ingredient.
How big is a bag, and how much does it cost?
Our regular bags contain 120 g of treats and cost $20 each. We have no current specials. Any available shipping cost will be shown at checkout.
How should I store the treats?
Keep the bag tightly sealed in a cool, dry place away from direct sunlight and moisture. Use clean, dry hands when handling the treats and follow the storage and best-before information on your bag.
How can I serve them?
Offer small pieces as a treat or training reward, or crumble a little over your dog’s regular food as a meal topper. Supervise your dog while eating and provide fresh water. These treats complement your dog’s meals; they are not a complete meal replacement.
Why is my favourite variety sold out?
We make small batches, so the selection changes as batches are prepared and bags sell. Visit Shop Our Treats for current availability.
Orders & payment
Which payment methods can I use?
Checkout accepts supported credit and debit cards through Square, including Visa Debit and Mastercard Debit, or Interac e-Transfer. Select your preferred payment option at checkout.
How do I pay by Interac e-Transfer?
Choose Interac e-Transfer at checkout, then send the full order total to pay@dogzillatreats.ca within 24 hours. Include your order number in the transfer message so we can match your payment.
Your order stays on hold until we confirm payment has arrived in our bank account. Pickup or shipping will only be arranged after payment confirmation. Unpaid orders may be cancelled after 24 hours. For order questions, use orders@dogzillatreats.ca.
How does local pickup work?
Pickup in Merlin is free and by appointment. Choose pickup at checkout, then email orders@dogzillatreats.ca with your order number to arrange a time and location. Please wait for us to confirm your appointment before coming.
Do you offer local drop-off or shipping?
For local drop-off, email us before ordering to confirm availability and any delivery fee. Canada-wide shipping is coming soon; we are still finalizing shipping rates.
What if something is wrong with my order?
Please contact orders@dogzillatreats.ca if your treats arrive damaged, you receive the wrong item, or you have a quality concern. Include your order number and photos where possible. See our Refunds & Returns policy for details.