Problems with your order
We want you and your pet to enjoy your Dogzilla treats. If your treats arrive damaged, you receive the wrong item, or you have a concern about product quality, please email orders@dogzillatreats.ca as soon as possible, preferably within 14 days of delivery or pickup.
Include your order number or proof of purchase, a description of the problem, and photos of the product and packaging if available. Keep the bag and batch information until we have reviewed your request.
Replacements and refunds
For damaged, incorrect or defective treats, we will arrange an appropriate replacement or refund after reviewing the issue. We cover replacement delivery costs for these problems. You do not need to mail food back to us unless we specifically arrange it at our expense.
Refunds are sent to the original payment method. Your payment provider may take additional time to show the refund.
Changed your mind or your pet is not a fan?
Because treats are food products, we do not accept routine returns for a change of mind. If your pet does not enjoy a variety, please contact us so we can discuss your concern. A taste preference alone does not guarantee a refund.
Your rights
The contact timeframe above helps us resolve issues promptly. This policy does not limit any rights or remedies you have under applicable consumer protection law.